Listening is important. Not listening can leave you with a freezer full of frozen drumsticks...or worse.
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Often, saying nothing is worse
saying the wrong thing.
This week, I was the beneficiary of a simple but powerful act of unexpected appreciation. I received, from someone I have not talked to in over a year, a brief thank you note for a minor role I played in helping with a project two years ago. I’d been following the project’s recent “next level” success, but am no longer personally involved.