I’m not kidding.
I just finished Tony Hsieh’s Delivering Happiness. If you have a chance to read it, you should. (It’s a quick read, in case you’re wondering.)
From the beginning, they were very intentional about creating a culture that people wanted to be a part of. How? They asked their employees about their personal values and why they were important to them. Here’s what they came up with.
Zappos Core Values
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble
I think instead of asking how they did it we should be asking why aren’t more people doing it this way?
I believe if you surround yourself with people who share the same values as you do everyone benefits. Trust is formed. People want to work harder. People want to help each other. People want to do good work. They want to feel good about what they were asked to do without fear of making a mistake. Do you really want to work for or with someone who doesn’t think it’s important to have open and honest relationships? Having everyone involved in the conversation about culture is the only way for this to happen.
What would your co-workers or employees say about your work culture? I bet some of you are afraid to ask. Zappos asks every year and then they publish their employees answers in a book. You can request a copy. For free. The only edits that are done are for spelling. Everything else is left alone.
Instead of thinking of all the reasons why it can’t or won’t work in your organization, start asking why not? You have to start somewhere. Just have the courage to start.
This is a short video pulled from www.deliveringhappiness.com. Enjoy!